Booking & Cancellation Policy
Booking Requests
Calis currently operates on a Request to Book basis.
Submitting a booking request does not guarantee an appointment. All booking requests are subject to availability and confirmation by Calis.
Your appointment is considered confirmed only after you receive a booking confirmation from Calis.
Cancellation & Rescheduling
Life happens, and Calis understands that plans can change.
If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice wherever possible.
To cancel or reschedule, please reach out to me directly on 0429 835 524 or email hello@calis.com.au
Missed Appointments (No Shows)
If you do not attend your confirmed appointment and have not contacted Calis beforehand:
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the appointment may be treated as a "No Show";
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any booking deposit may be forfeited;
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repeat no-shows may require full prepayment for future appointments or may result in future booking requests being declined.
Practitioner Cancellations
While every effort is made to honour scheduled appointments, Calis may occasionally need to reschedule or cancel an appointment due to illness, emergencies or unforeseen circumstances.
Where this occurs, clients will be contacted as soon as reasonably possible to arrange an alternative appointment.
If a deposit has been paid and Calis cancels the appointment without rescheduling, the deposit will be refunded in full.
Refunds
As Calis provides time-based professional services, refunds are generally not available once a session has been provided.
Changes to This Policy
Calis may update this Booking & Cancellation Policy from time to time.
The most current version will always be available on our website.
Contact
If you have any questions about this policy, please contact:
Calis
Phone: 0429 835 524
Email: hello@calis.com.au