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Privacy Policy

Policy Overview

Calis respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book an appointment or use our services.
By using our website or engaging our services, you agree to this Privacy Policy

Who We Are

Calis provides Reiki, Ear Reflexology and Ear Seeding services desgined to support stress reduction and overall wellbeing.

Information We Collect

Depending on how you interact with Calis, we may collect:

Personal Information

  • Name

  • Email address

  • Phone number

  • Postal address (if required)

  • Emergency contact details (where appropriate)

  • ​

Appointment Information

  • Booking history

  • Appointment dates and times

  • Services booked

  • Payment status

  • ​

Health Information
Where relevant to providing our services safely, we may collect information including:

  • Medical conditions

  • Medications

  • Pregnancy status

  • Allergies

  • Injuries

  • General wellbeing concerns

  • Lifestyle information you voluntarily provide

This information is considered sensitive information under Australian privacy laws.
We only collect health information that is reasonably necessary to provide our services safely.

Website Information

When you visit our website, information may automatically be collected including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Referring websites

This information helps improve website performance and user experience.

Marketing Communications

With your consent, we may send:

  • newsletters

  • promotions

  • wellbeing resources

  • updates about Calis

You may unsubscribe at any time by using the unsubscribe link or contacting us.
We will never sell your personal information for marketing purposes.

Payment Information

Payments may be processed through trusted third-party payment providers.
Calis does not store your complete credit card details.
Payment providers manage payment information under their own privacy policies.

Third-Party Services

We may use trusted third-party providers including:

  • Wix (website and online bookings)

  • Payment processors

  • Email providers

  • Calendar and scheduling software

  • Analytics providers

These providers only receive information necessary to perform their services.
Where practical, we choose providers that maintain appropriate security standards.

How We Protect Your Information

We take reasonable steps to protect personal information from:

  • unauthorised access

  • misuse

  • loss

  • alteration

  • disclosure

Security measures may include:

  • password-protected systems

  • encrypted website connections (SSL)

  • secure cloud storage

  • restricted access to client information

While we take reasonable precautions, no electronic storage or internet transmission can be guaranteed to be completely secure.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary to:

  • provide our services

  • comply with legal obligations

  • resolve disputes

  • maintain business records

When information is no longer required, it will be securely destroyed or permanently de-identified where practical.

Disclosure of Information

We do not sell your personal information.

Overseas Storage

Some technology providers used by Calis may store information on secure servers located outside Australia.
Where this occurs, we take reasonable steps to ensure providers maintain appropriate privacy and security standards.

Children's Privacy

Our services are intended for adults.
Where services are provided to a minor, consent from a parent or legal guardian may be required.

Links to Other Websites

Our website may contain links to external websites.
We are not responsible for the privacy practices of third-party websites.
We encourage you to review their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Your continued use of our website or services after updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your information, or wish to make a privacy complaint, please contact:
Calis
Website: www.calis.com.au
Email: hello@calis.com.au
Townsville, Queensland, Australia
We aim to respond to all privacy enquiries within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Last Updated: 1st July 2026

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